Return-Refund-Cancellation & Exchange Policy

Return-Refund-Cancellation & Exchange Policy

A **3-day Return-Refund-Cancellation & Exchange Policy** typically refers to the terms and conditions under which a customer can return, cancel, or exchange a product within 3 days of purchase. Here's a breakdown of what such a policy usually covers:

### 1. **Return Policy**:

   - **Timeframe**: Customers must return the item within 3 days from the date of delivery.

   - **Condition**: The item must be unused, undamaged, and in its original packaging.

   - **Proof of Purchase**: A receipt or order confirmation may be required.

   - **Return Process**: Typically, the customer must contact us over email, and fill out a return request.

### 2. **Refund Policy**:

   - **Eligibility**: Refunds are usually processed for returns made within the 3-day period, and the product must meet the return conditions.

   - **Method of Refund**: Refunds are often issued to the original payment method in 3-5 Business Days

   

### 3. **Cancellation Policy**:

   - **Before Shipment**: If the order hasn’t been shipped, it can typically be canceled within 3 days of purchase.

   - **Post-Shipment**: If the item has already been shipped, cancellation may not be possible, but return or exchange options may still apply.

### 4. **Exchange Policy**:

   - **Eligibility**: Items can be exchanged for a similar product or a different size/color within the 3-day period.

   - **Condition**: Like returns, the product must be unused and in its original condition.

   - **Availability**: Exchanges depend on stock availability and may require the customer to pay any price difference if applicable.

### Important Notes:

   - **Non-refundable Items**: Some items, like personalized products, sale items, or perishables, may not be eligible for return, refund, or exchange.

   - **Exceptions**: Policies may vary depending on the, location, or product type.

Further clarifications on the same:

This type of policy ensures that customers can change their minds or address issues with a product within a short window, offering flexibility while protecting the business.

Here’s our return and exchange policy for items purchased from Atterri:

Free Returns/Exchanges: You can return or exchange items for free within 3 days from the date of delivery if they are in unused condition, with original tags, and the packaging bag intact. Please remember that for multiple item exchanges, each item needs to have a separate request selecting the preferred size and color.

Post 3 Days: After 3 days, we regret that we won’t be able to facilitate exchanges or returns for any reason. Your understanding in this matter is greatly appreciated.

One-Time Exchange: Even within the 3 day window, we allow exchanges only once. We kindly request that you choose your size or color thoughtfully during the initial exchange, as we do not offer a Return/Exchange policy for exchange orders. We truly appreciate your understanding in this matter.

Received a Damaged or Incorrect Product: In the rare event that a product you’ve ordered arrives in poor condition, is damaged, defective, or differs from what you ordered, you can initiate an exchange request directly on our website. Please make sure you highlight such cases within 3 days from the date of delivery.

If anyone places order from bundle sale, the order cannot be replaced and returned, kindly check the size chart before placing the order. colours may slightly vary because of the lighting and editing.

In the event of an exchange, you have the flexibility to select an alternative product of equal or higher value and pay the remaining amount on the product. If the replacement item has a lower value, the difference can be refunded to your bank account. This will be completed within 3  working days from the time the parcel is received at our warehouse. Your satisfaction is important to us, and we’re here to make your shopping experience a great one. If you have any questions or need any kind of assistance, please contact our support team. We’re happy to help.

For Any query contact: Email: support@atterri.co.in

Thank you for choosing ATTERRI.