Privacy & shipping Policy
Shipping Policy
What is the estimated delivery time?
3-7 Business Days
Generally, procure and ship the items within the time. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors:
Product's availability
The destination to which you want the order shipped to and the location of the product.
Are there any hidden costs (sales tax, octroi etc)
There are NO hidden charges when you make a purchase. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged (if at all) extra depending on the shipping policy.
Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.
Why is the CoD option not offered in my location?
Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.
Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.
I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible Ekart Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through Ekart, you can return the item through a third-party courier service. Return fees are borne.
I did not receive my order but got a delivery confirmation SMS/Email.
In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation to investigate.
What do the different tags like "In Stock", "Available" mean?
'In Stock'
For items listed as "In Stock", will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.
'Available'
That might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.
'Out of Stock'
Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.
'Back In Stock Soon'
The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned.
'Temporarily Unavailable'
The product is currently out of stock and is not available for purchase. The product could to be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.
'Permanently Discontinued'
This product is no longer available because it is obsolete and/or its production has been discontinued.
Do we deliver internationally?
As of now, we don't deliver items internationally.
You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.
What are the delivery charges?
Delivery charge varies as per the product and its weight.
Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It is possible that our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.
Privacy Policy
Your Personal information is always kept confidential. The privacy policy is displayed on the website. The type of info collected from the customers and usage of this information is published here. We have a policy of not disclosing any information to third parties. Using our website means you have agreed to the terms and conditions of the website. It applies to the prople who have not got any transactions or who have got registered to the site and had business. Personal information is mainly used to locate or contact a person. Other information like name address, phone number, fax, credit card information, financial profiles, identifications number and e-mail address are also available with us and are always confidential.
Terms of Our Privacy Policy
Personal Information That We collect
Necessary information is collected for becoming a subscriber or member of our website. Our system collects the IP address of your computer automatically. But this detail does not give information about any particular person. But Atterri website doesn't collect information about childen.
Uses of The Information Collected
All the personal information collected is kept confidential. The information may be used for:
1. Send news about the website.
2. Calculate the number of visitors
3. Monitor the website
4. Know the gropraphical location of the users.
5. Contact to give information about the website.
6. Give a better shopping experience online.
7. Update about the recent offers on the website.
Some of the personal information is shared with the courier companies like addresses/contact details. We have to give some information to vendors. This personal information helps Atterri to perform their duties and fulfil the order requirements. But private information cannot be accessed by unauthorised persons or organisations. The company will disclose your information, including, without limitation, your name, city, state, telephone number, email address, user id history, quoting and listing history, and complaints, to law enforcement or other government officials if it is required to do so by law, regulation or other government authority or otherwise in cooperation with an investigation of governement authority. Cookies are used to save your personal information on your computer. It helps to calculate the number of times you use our website. Cookies do not keep any personal data of the visitors. When the user browses, cookies are replaced according to the interests of the users. Here none of your particulars like e-mail address, telephone, name or postal address is collected. We give you a safe shopping experince. Atterri give some aggregate particulars like website statics or demographics to sponsors, advertisers and other third parties. Third parties are not authorised to get any of your personal information. Atterri has many links to others websites. But once you leave Atterri website, our privacy policy ends.
For Any query contact: Email: support@atterri.co.in